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Knowledge Work7 min read

When Your AI Agent Needs to Call an Expert

The agent knows Shape Up exists as a concept. It can summarise the framework. But it can't apply calibrated thresholds. So the agent does something new: it calls a skill — tested methodology, delivered via API, consumed in seconds.

30 November 2025 · 1,800 words
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agent-as-customerMCP integrationagentic eramethodology API
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